2.1 Returns & Replacements

At Dovix Corporation, ensuring customer satisfaction is a shared goal. Vendors are expected to follow these guidelines for managing returns and replacements to provide a seamless experience for customers.

Returns

Unless specified otherwise in the product listing, all sales are considered final, and items are not eligible for return. Vendors must clearly indicate the return eligibility of their products in their listings.

For items eligible for returns (in exceptional cases), vendors must adhere to the following procedures:

  • Ensure returned products are in their original condition and packaging before processing.
  • Coordinate returns by responding promptly to customers’ inquiries via the Dovix.ca platform or through the Dovix Montreal office. Provide customers with detailed return instructions, including any required return shipping labels.
  • Accept returns that are shipped back to your facility or physically returned to the Dovix Montreal office within 7 days (1 week) of delivery.

Refunds must be processed promptly after receiving and inspecting the returned item. Refunds should be issued to the original payment method used by the customer. Vendors should ensure refunds are completed within 10 business days of receiving the returned item.

Replacements

If a customer reports receiving a damaged or defective item, vendors must:

  • Respond promptly to replacement requests submitted via the Dovix.ca platform or the Dovix Montreal office.
  • Request photos of the damaged item (if applicable) to facilitate the processing of replacement requests.
  • Provide clear instructions for the return of the damaged item and ship a replacement item promptly.

Vendor Support

For assistance with managing returns and replacements or addressing customer concerns, vendors can contact the Dovix Montreal office.

By adhering to this policy, vendors help Dovix maintain high standards of customer satisfaction and trust. Thank you for partnering with Dovix.ca!