{"id":4388,"date":"2025-04-02T01:23:53","date_gmt":"2025-04-02T01:23:53","guid":{"rendered":"https:\/\/marketplace.dovix.ca\/?page_id=4388"},"modified":"2025-04-02T01:42:42","modified_gmt":"2025-04-02T01:42:42","slug":"vendors-returns-replacements","status":"publish","type":"page","link":"https:\/\/marketplace.dovix.ca\/fr\/vendors-returns-replacements\/","title":{"rendered":"Retours et Remplacements des Fournisseurs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4388\" class=\"elementor elementor-4388\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcfd0a1 e-flex e-con-boxed e-con e-parent\" data-id=\"bcfd0a1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e2ba2a7 e-con-full e-flex e-con e-child\" data-id=\"e2ba2a7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d19dca elementor-widget elementor-widget-heading\" data-id=\"0d19dca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.1 Returns &amp; Replacements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f230f43 elementor-widget elementor-widget-text-editor\" data-id=\"f230f43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Dovix Corporation, ensuring customer satisfaction is a shared goal. Vendors are expected to follow these guidelines for managing returns and replacements to provide a seamless experience for customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29a32c7 e-flex e-con-boxed e-con e-parent\" data-id=\"29a32c7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a58bbc e-con-full e-flex e-con e-child\" data-id=\"2a58bbc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aebb2d elementor-widget elementor-widget-heading\" data-id=\"6aebb2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a1ff7 elementor-widget elementor-widget-text-editor\" data-id=\"f9a1ff7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Unless specified otherwise in the product listing, all sales are considered <\/span><b>final<\/b><span style=\"font-weight: 400;\">, and items are not eligible for return. Vendors must clearly indicate the return eligibility of their products in their listings.<\/span><\/p><p><span style=\"font-weight: 400;\">For items eligible for returns (in exceptional cases), vendors must adhere to the following procedures:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure returned products are in their <\/span><b>original condition<\/b><span style=\"font-weight: 400;\"> and <\/span><b>packaging<\/b><span style=\"font-weight: 400;\"> before processing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coordinate returns by responding promptly to customers&#8217; inquiries via the <\/span><b>Dovix.ca platform<\/b><span style=\"font-weight: 400;\"> or through the <\/span><b>Dovix Montreal office<\/b><span style=\"font-weight: 400;\">. Provide customers with detailed return instructions, including any required return shipping labels.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Accept returns that are shipped back to your facility or physically returned to the Dovix Montreal office <b>within 7 days<\/b><span> (1 week) of delivery.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Refunds must be processed promptly after receiving and inspecting the returned item. Refunds should be issued to the original payment method used by the customer. Vendors should ensure refunds are completed <\/span><b>within 10 business days<\/b><span style=\"font-weight: 400;\"> of receiving the returned item.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcfc201 e-flex e-con-boxed e-con e-parent\" data-id=\"bcfc201\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c8721f e-con-full e-flex e-con e-child\" data-id=\"0c8721f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5a0f4c elementor-widget elementor-widget-heading\" data-id=\"d5a0f4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Replacements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c93916 elementor-widget elementor-widget-text-editor\" data-id=\"6c93916\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If a customer reports receiving a damaged or defective item, vendors must:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond promptly to replacement requests submitted via the <\/span><b>Dovix.ca platform<\/b><span style=\"font-weight: 400;\"> or the <\/span><b>Dovix Montreal office<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request photos of the damaged item (if applicable) to facilitate the processing of replacement requests.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide clear instructions for the return of the damaged item and ship a replacement item promptly.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af22b20 e-flex e-con-boxed e-con e-parent\" data-id=\"af22b20\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-723b0e9 e-con-full e-flex e-con e-child\" data-id=\"723b0e9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8895ec elementor-widget elementor-widget-heading\" data-id=\"b8895ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vendor Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adf8b6c elementor-widget elementor-widget-text-editor\" data-id=\"adf8b6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For assistance with managing returns and replacements or addressing customer concerns, vendors can contact the <\/span><b>Dovix Montreal office<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">By adhering to this policy, vendors help Dovix maintain high standards of customer satisfaction and trust. Thank you for partnering with Dovix.ca!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>2.1 Returns &amp; Replacements At Dovix Corporation, ensuring customer satisfaction is a shared goal. Vendors are expected to follow these guidelines for managing returns and replacements to provide a seamless experience for customers. Returns Unless specified otherwise in the product listing, all sales are considered final, and items are not eligible for return. Vendors must<\/p>\n<div class=\"klb-readmore post-buttons\"><a class=\"button black outline rounded-style size-sm\" href=\"https:\/\/marketplace.dovix.ca\/fr\/vendors-returns-replacements\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4388","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/pages\/4388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/comments?post=4388"}],"version-history":[{"count":5,"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/pages\/4388\/revisions"}],"predecessor-version":[{"id":4397,"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/pages\/4388\/revisions\/4397"}],"wp:attachment":[{"href":"https:\/\/marketplace.dovix.ca\/fr\/wp-json\/wp\/v2\/media?parent=4388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}