{"id":4358,"date":"2025-04-01T05:23:27","date_gmt":"2025-04-01T05:23:27","guid":{"rendered":"https:\/\/marketplace.dovix.ca\/?page_id=4358"},"modified":"2025-04-01T05:35:33","modified_gmt":"2025-04-01T05:35:33","slug":"dispute-resolution-policy","status":"publish","type":"page","link":"https:\/\/marketplace.dovix.ca\/fr\/dispute-resolution-policy\/","title":{"rendered":"Politique de r\u00e9solution des conflits"},"content":{"rendered":"
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Politique de r\u00e9solution des conflits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Dovix Corporation, we strive to provide high-quality services to all our users. However, we recognize that disputes may arise. This dispute resolution policy outlines the process to effectively resolve any dispute related to the use of our services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Scope of the Policy \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This policy applies to any dispute arising from, or related to, the use of the dovix.ca website, our services on the Dovix mobile app, or any other aspect of the relationship between Dovix and its users.\u00a0\u00a0<\/span><\/p>

Any conflict that may arise between a user and the Site will be governed by the applicable laws of the Province of Quebec, District of Montreal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Dispute Resolution Procedure <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you have a dispute regarding a service, billing, or any other aspect of your experience with Dovix, we encourage you to follow these steps within 72 hours of the incident:\u00a0\u00a0<\/span><\/p>

  1. Please contact our customer service at <\/span>info@dovix.ca<\/span><\/a> to express your concern. Clearly describe your issue and provide any relevant documentation or evidence (e.g., screenshots, exchanged emails, etc.). Our team will review your request and attempt to resolve the dispute informally within ten (10) business days.\u00a0\u00a0<\/span><\/li>
  2. If the user disputes the quality of a service, or if the work does not conform to what was agreed upon between the parties, or for any other reason, DOVIX will withhold the payment due to the provider during an investigation.\u00a0\u00a0<\/span><\/li>
  3. This investigation will be conducted by DOVIX using all reasonable means it deems necessary.\u00a0\u00a0<\/span><\/li>
  4. The user agrees to fully cooperate with DOVIX to gather all the elements that will help shed light on the facts. Failure to cooperate may result in a decision being made based solely on the provider\u2019s information.\u00a0\u00a0<\/span><\/li>
  5. At the end of the investigation:\u00a0\u00a0<\/span><\/li><\/ol>